Industrial Scientific Corporation has determined that the GasBadge Plus single gas instrument may not properly indicate a low battery condition resulting in a failure to alarm or instrument shut down. As a result, for safety reasons, Industrial Scientific is issuing a recall of all current GasBadge Plus instruments (v2.2 and earlier, manufactured prior to February 2012).
The following part numbers are covered by this recall:
INSTRUMENTS PART NUMBERS
GasBadge Plus – Carbon Monoxide 18100050-1, 18100050-1xx, IPLU501
GasBadge Plus – Hydrogen Sulfide 18100050-2, 18100050-2xx, IPLU502
GasBadge Plus – Oxygen 18100050-3, 18100050-3xx, IPLU503
GasBadge Plus – Nitrogen Dioxide 18100050-4, 18100050-4xx, IPLU504
GasBadge Plus – Sulfur Dioxide 18100050-5, 18100050-5xx, IPLU505
xx = optional alphanumeric designation
No other Industrial Scientific products are affected. Industrial Scientific will exchange all recalled GasBadge Plus Instruments free of charge with new GasBadge Plus v3.0 units that correct the low battery condition problem. Replacement instruments will include a warranty to cover any remaining warranty period of the recalled GasBadge Plus Instruments. All customers should contact Industrial Scientific to arrange for the exchange of the Recalled GasBadge Plus Instruments as detailed below in this notice. (Video message about the recall from Industrial Scientific president and CEO Justin McElhattan below)
What to do next
For iNet customers: Industrial Scientific will contact all iNet customers to arrange for the exchange of recalled GasBadge Plus Instruments. No action is required by these customers.
For non-iNet customers: Non-iNet customers should complete the recall form found at www.indsci.com/gbplusrecall including all serial numbers for the recalled GasBadge Plus Instruments to be exchanged/replaced.
Alternatively, customers can contact Industrial Scientific directly using the following contact email addresses and phone numbers:
North and South America & Australia:
+ 03 9644 7777 (Australia and New Zealand)
1-800-DETECTS (338-3287) in North America only
Europe-Middle East-Africa region:
Asia-Pacific region: email@example.com
+86 21 5899 3279
For more information on the recall, go to Industrial Scientific's website.