Beginning January 16th, WorkSafeBC has extended the operating hours in its Teleclaim Contact Centre from 8:00 a.m. to 4:00 pm., to 8:00 a.m. to 6:00 p.m., Monday through Friday. The extended hours reflect WorkSafeBC’s commitment to responding to the needs of B.C.’s workers and employers who have requested the longer hours, WorkSafeBC said in a statement.
Teleclaim is the centre workers can call to report injuries, rather than having to fill out and submit forms. When workers call Teleclaim, a client services representative completes their injury report, explains the claims process, and helps them obtain other services if needed. The worker’s employer is then notified of the injury and can follow the status of the claim online, as can the worker.
Last year, Teleclaim assisted nearly 60,000 workers and offered services in more than 170 languages in response to B.C.’s diverse workforce, says Diana Miles, senior vice-president of Worker and Employer Services.
“We’ve been striving to make our claim services as accessible as possible — first, by offering them in languages other than English, and now by extending our hours for workers,” says Miles. “More workers will be able to contact us when it’s convenient for them.”
Workers can contact the centre at 1-888-WORKERS (1-888-967-5377), or #5377 on their cell phone if they subscribe to Telus Mobility, Rogers or Bell Mobility.
WorkSafeBC is an independent provincial statutory agency governed by a board of directors that serves about 2.1 million workers and more than 200,000 employers. WorkSafeBC was born from the historic compromise between B.C.’s workers and employers in 1917 where workers gave up the right to sue their employers and fellow workers for injuries on the job in return for a no-fault insurance program fully paid for by employers. WorkSafeBC is committed to safe and healthy workplaces and to providing return-to-work rehabilitation and legislated compensation benefits.